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Case study · SaaS / Customer Support

HelpSpring

A mid-market customer-support and helpdesk platform competing in one of the most contested SaaS categories, needing to close a backlink gap against category leaders.

Client

HelpSpring

helpspring.io · SaaS / Customer Support

Campaign length

8 months

Placement cadence: 8–12 links/month

Package tier

Growth → Authority

Escalated as referring domains matured

Ahrefs metrics, before & after

The numbers

MetricMonth 0Month 8Change
Domain Rating (DR)5568+13
Referring domains340890+550
Organic keywords3,9007,600+3,700
Est. monthly organic traffic61,000147,000+142%
Attributed organic demo requestsBaseline+68%+68%
What we placed

Placement mix

  • 31 guest posts on CX, support-ops and B2B SaaS blogs
  • 12 'alternative to' and integration-marketplace placements
  • 10 PR mentions in customer-experience industry publications
  • 8 niche edits in existing helpdesk-software comparison articles
The situation

What was happening before we started

HelpSpring already had a mature site (DR 55) but their referring-domain growth had plateaued as competitors kept publishing new comparison and integration content that out-linked them 3-to-1 on new placements each quarter.

The result

What changed

Referring domains grew from 340 to 890 over 8 months. Organic traffic rose 142%, and HelpSpring's sales team confirmed a 68% increase in demo requests attributed to organic-search landing pages over the same period.

“What convinced us to keep going past month 3 was seeing the placements show up in Search Console as actual referral traffic, not just as a DR number.”

— Director of Demand Generation, HelpSpring

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